Children’s Contact Service
Home/Children’s Contact Service

Family Time Service  


What is Family Time?

Family Time is The Canopy’s Children’s Contact Service that provides support for children and their families during times of separation. Family Time is a flexible program that supports parents and children to strengthen their relationships in a safe, supportive and nurturing environment.



What does Family Time Offer?


Supervised Family Time
Supervised Contact visits between children, parents and family members are tailored to promote positive family time that develops strong connections and meets the needs of the child and family. The contact staff are highly trained professionals who ensure the safety, wellbeing and welfare of the child are prioritised throughout the visit.


The Canopy offers a supportive and reliable transport service for children and young people to local and regional locations as funded by statutory bodies. The transpoer services can be used for:

  • Transport to and from school
  • For appointments
  • To and from respite
  • Camps or family vacations
  • Transport to and from Family Time visits


Family Time can facilitate or supervise changeover from parent/carer to another; The Canopy’s changeover service promotes safety for the child or young person and positive connections with family members.


Parenting Groups
Family Time offers various groups for parents and children to assist in strengthening relationships, developing skills and knowledge and building on parenting skills. Parenting Groups facilitated by The Canopy are evidence based and can be delivered in a group setting or individually. Parenting programs include Circle of Security, 123 Magic and supported playgroup using Parents as Teachers framework.


Information and Referral
The Canopy works in collaboration and partnership with a variety of services where information and referrals can support positive outcomes for families. Family Time program focuses on capacity building and a strengths-based approach with the safety and voice of the child at the forefront of decision-making and service delivery. Family Time is unique in the flexibility to tailor services based on the needs and strengths of the family to empower individuals and facilitate positive change.



Family Time provides a safe and nurturing environment for children and families to explore their relationship and strengthen their connections and attachments. Family Time is a dedicated time where parents have the space and professional mentoring to enhance their skills to support the emotional and developmental needs of the child.


Family Time is a fee for service program. If you would like a copy of our fees, please contact our office directly for more information.


For more information, to make a booking or to make a referral, please contact our office at Edgeworth on 02 4954 5277. Alternatively, you can send an enquiry to with your name and contact details.

Our Services

  • Child and Family Services

    Provides support and assistance to help you make the positive changes that you would like to make in your family. Support and parenting programs available at a range of locations.

  • Community Activities

    The Canopy is a non-profit community organisation that manages local services and projects which aim to provide safe and welcoming environments for children, families and communities to grow.

  • Venue Hire

    The Canopy manages a number of well-equipped venues with a variety of facilities for hire.

  Chairs Tables Additional
Activity Room 1
(Main Hall)
100 Function Chairs 10 Mobile Folding Tables 2 Folding Trestle Tables 5 Children's Chairs (weekday only), 6 Children's Tables (weekday only), Two Seater Couch and Two Single Couch Seats (weekday only) Children's artwork will not be removed unless agreed in writing at least 2 weeks prior to event
AActivity Room 2
(Front Room)
40 Function Chairs 7 Mobile Folding Tables Portable Whiteboard
Activity Room 3
(Soundproof Room)
1 Tub Chairs 2 Trestle Tables (behind cupboard) Ten Children's Chairs, Two Seater Couch, Two Single Couch Seats, Portable Whiteboard and Two Coffee Tables
Activity Room 4
(Kids Room)
40 Function Chairs, 4 Tub Chairs 4 Mobile Folding Tables Children's Play Table, 15 Children's Chairs, Cubby House
Commercial Kitchen Commercial fridge, freezer, dishwasher, stove, oven. Crockery, cutlery and other kitchen equipment is not a standard inclusion and will only be provided on request.