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Child & Family Support

Child & Family Services

Overview

All families face different challenges from time to time raising children. Knowing what to do can feel frustrating, confusing and sometimes overwhelming. We’re here to help you and your children and teenagers. Our Child & Family Workers provide support and assistance to families to help you make the positive changes you would like to make in your family. Our aim is to support you to improve the safety and well-being of your children by providing a flexible and respectful service that builds confidence and focuses on the strengths of your family. To make it easier to access our services, home visits are also available besides accessing our Offices. Any member of the family can call us and we also take referrals from other services.

Our staff will have a conversation with you to hear and understand what you’re looking for, and offer you options on how we may be able to assist and help. Some of the ways we may be able to assist include:

  • Advice, information and support to help with parenting
  • Ideas about ways to respond to your child’s behaviour
  • Free parenting programs (groups & one on one available)
  • Referrals and links to specialist services and programs
  • Support for you to make and reach your goals, for example new parenting skills and household routines
  • Advocating on your behalf with government and non-government agencies
Child & Family Services

Who is eligible for service?

Our services are available for families with dependent children under the age of 18yrs (i.e. 0-17 years of age) needing support in the Greater Newcastle and Lake Macquarie regions (our service areas are subject to change from time to time). Please contact our team with any enquiries, and we’ll connect you with the right service.

“ There’s been a lot of helpful advice. My child’s time with other kids is beneficial ”
“ Social network for both of us ”
“ Met other mums in the community ”
“ Helped me through the tough times ”
“ It’s given me something to get out of the house for ”
“ When I met the staff it felt like a big warm hug, felt safe, purposeful, intentional, felt like coming to an extended family ”
“ When everything was just medical appointments it was so refreshing to have somewhere happy to come, it normalises things ”
“ Coming to a parents group where parents have kids of different ages is so helpful ”
“ It’s just so supportive having someone to talk with, where there are no off the cuff comments that are judgemental ”
“ Makes me feel like a better person when I get out with my kids along to the group and join with others ”
“ Feel I can talk to all the workers staff 100% ”
“ I have my bad days but the staff know what to say 100% ”
“ Helped me to build coping mechanisms ”
“ Felt very comfortable ”
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How to refer to us?

Referring someone to our service, so they can get the support they need, is easy.

Families can self refer, or may prefer to have a professional or family member make the referral on their behalf.  We also take referrals from schools, childcare centres, doctors, mental health professionals, and Government and Non-Government agencies including other service providers. To make a referral call our Family Work Team on (02) 4954 5277 or email childfamilyteam@thecanopy.org.au
(02) 4954 5277